Frequently Asked Questions

Below, you find answers to frequently asked questions. Can’t find the answer you’re looking for? Contact us at support@sensileau.app

How does the credit system work?2020-04-06T06:52:19+00:00

Although we offer a number of services for free, some of our products, e.g. the sensor database and our step-by-step guides, need regular updating and further development, and are therefore offered for a small fee. By sharing the costs for these products, we can keep the prices down and continue to improve and update this valuable source of information. Sensileau uses credits to facilitate access to these tools and products, as indicated in the table below.

Also, we very much welcome your experience with the deployment of water sensors! Therefore, Sensileau rewards you with credits if you share your experience with us in a showcase or step-by- step guide, or participate as a speaker/host at one of our webinars or workshops. The following table shows how many credits are used to access more detailed information or can be earnt back by providing a contribution to knowledge exchange on the platform:

Tool / Product Credits required Credits earned
Parameter information sheets 5
Quick-scan From 5
Step-by-step guide 8 10
Webinar 15 20
Workshop From 35 30
Consultancy (per hour) 12
How can I submit a showcase to share my experience with Sensileau’s subscribers?2022-03-29T12:12:39+00:00

We very much welcome your experience with the deployment of water sensors! Each published contribution is rewarded with credits. If you are interested in submitting a showcase for the Sensileau platform, please send a message to support@sensileau.app . We will send you a template to complete and return to us. Only submissions in the English language can be accepted for publication. Sensileau’s experts will review your submission and request clarifications if necessary.

How can I upgrade my free account to access more features of the Sensileau platform?2019-05-06T07:06:58+00:00

If you have a free account and wish to upgrade in order to gain access to more detailed information and additional features, go to our  Pricing page and select the plan which is most suitable for you.

How can I get in touch with one of Sensileau’s experts?2022-03-29T12:10:23+00:00

Users with a subscription to Sensileau Small Business, Sensileau Utility or Sensileau Professional can ask Sensileau’s experts technical questions by submitting an e-mail to support@sensileau.app

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